Politique d’expédition

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Please note that processing times may be slightly longer during peak seasons or promotional periods.

Shipping Rates & Delivery

Shipping charges for your order are calculated and displayed at checkout.

Switzerland - standard shipping - 1-2 business days - CHF7.90

Austria, Liechtenstein, Germany - standard shipping - 3-5 business days - €7.90

Belgium - standard shipping - 3-5 business days - €27.90

France - standard shipping - 3-5 business days - €9.30

Ireland - standard shipping - 3-5 business days - €30.50

Italy - standard shipping - 3-5 business days - €11.90

Netherlands - standard shipping - 3-5 business days - €14.60

Spain - standard shipping - 3-5 business days - €28.30

United Kingdom - standard shipping - 3-5 business days - £19.80

Denmark, Finland, Norway, Sweden, Luxembourg, Portugal- standard shipping - 5-8 business days - €36.50

Free Shipping

We offer free standard shipping on all orders over CHF100 / €100 / GBP.

Shipping Regions

We currently ship to Switzerland and countries listed above.
Shipping to other regions is not available at this time.

Customs, Duties & Taxes

For Customers in Switzerland: all prices are inclusive of Swiss VAT (8.1%).

For Customers in other countries: Orders are dispatched from Switzerland and are delivered on a Delivered-at-Border (DAP/DDB) basis.
This means:
- Prices shown at checkout do not include import VAT
- Any applicable import VAT, customs duties, or carrier handling fees are payable by the customer upon delivery
- These charges are determined by local customs authorities and the shipping carrier and are outside of our control

Payment

Payment Methods We accept a wide range of secure payment methods, including: TWINT, Klarna Visa, Mastercard, & American Express, Shop Pay, Apple Pay, Google Pay, PayPal

Payment Security Full payment must be received before your order is dispatched. All payments are processed through secure, encrypted gateways. Your payment card information is never stored on our servers and is handled by certified payment processors adhering to the highest industry standards.

Order Confirmation

After placing your order, you will receive an email confirming its receipt. If there are any issues with your payment or if a product becomes unavailable, we will contact you immediately to offer a solution, an alternative, or a full refund.

Order Tracking

Once your order has shipped, you will receive a confirmation email from us which will include a tracking number. You can use this number to check your order's status at any time.

Policy Details

Shipping to P.O. Boxes Please note that we do not ship to P.O. boxes or APO/FPO addresses.

Delays & Lost Packages We are not responsible for shipping delays caused by customs clearance, weather conditions, or courier service disruptions.

If your package is lost or damaged during transit, please Contact Us immediately with your order number. We will work directly with the carrier to resolve the issue.

Returns & Exchanges

For information on returns, exchanges, or refunds, please refer to our full Return Policy.

Contact Us

If you have any further questions about our shipping policy, please don't hesitate to Contact Us.